Engaging and Working with the Hard-to-Reach Client

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Engaging and Working with the Hard-to-Reach Client

Friday, March 4, 2022

9:00 am to 4:00 pm EST


Presenter: Lawrence Shulman, MSW, Ed.D, Emeritus Professor and Dean, University at Buffalo School of Social Work

NASW-NYS Members: $60

NASW Other Chapter Member: $120

Non-Members: $150

NASW-NYS Student and Transitional Members: FREE

This workshop is approved for 6.0 continuing education credit hours for licensed social workers, licensed mental health counselors, licensed marriage and family therapists and licensed psychologists

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Workshop Description

In this workshop, participants will consider the dynamics and skills of engaging and working with hard-to-reach individuals, families, and groups. The client will be described as facing a "first decision" - whether or not to accept the need for help and to accept the worker. Discussion will include: dealing with denial in the beginning phase of work; confronting authority issues with mandatory clients (or semi-voluntary clients); creating conditions of trust and safety which allow clients to lower their defenses; challenging the "illusion of work"; understanding resistance and responding to it constructively; dealing with taboo subjects such as physical and substance abuse, sex, death and violence.

Attention will be paid to issues involved in working inter-culturally (differences of race, ethnicity, gender, class, sexual orientation, etc.), intra-culturally (working with persons who share your identities), working effectively with other professionals and integrating elements of evidenced-based practice without becoming overly prescriptive and losing individual artistry.

In this workshop you will learn:

  • The dynamics and skills of engaging and working with hard-to-reach individuals
  • How to help the client make the “first decision”, accept the need for help, and accept the worker
  • How to confront authority issues with mandatory and other clients
  • How to respond to resistance constructively
  • How to increase safety for clients when addressing taboo subjects such as sex, death, and violence
  • How to work both inter-culturally (with differences of race, culture, gender, class, and sexual orientation) and intra-ethnically (working with persons who are like yourself)
  • How to work constructively with other professionals and agencies  


Learning Objectives

After the completion of this webinar, participants will be able to:

  • Understand their social work role when working with individuals, families and groups.
  • Understand how to use their crucial communication and problem skills in implementing their role when working with mandated and/or resistant clients.
  • Identify client family and group dynamics and see both as dynamic systems.
  • Implement their role and the associated skills when working with other systems
  • Effectively work with clients of other races, genders, sexual orientation and class.

This workshop is approved for 6.0 continuing education credit hours.

NASW-NYS is recognized by the New York State Education Department’s State Board for Mental Health Practitioners as an approved provider of continuing education for licensed social workers (Provider ID #0014), licensed mental health counselors (Provider ID #MHC-0053), licensed marriage and family therapists (Provider ID #MFT-0037) and licensed psychologists (Provider ID #PSY-0088).

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Lawrence Shulman, MSW, Ed.D, Dean Emeritus at the University at Buffalo School of Social Work, received The Council on Social Work Education’s Significant Lifetime Contribution to Social Work Education award. He is the author of numerous articles and eight books including The Skills of Helping Individuals, Families, Groups and Communities, 8th Edition, 2018, Cengage; Interactional Supervision, 4th Edition, 2020, NASW Press. He serves on the editorial boards of The Social Work Dictionary, Social Work with Groups, Journal of Teaching in Social Work, the Social Work Encyclopedia, and others.  



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March 4th, 2022 from  9:00 AM to  4:00 PM
Event Fee(s)
NASW-NYS Member $60.00
NASW Other Chapter Member $120.00
Non-Member $150.00
NASW-NYS Student and Transitional Member $0.00